Responsible Gaming at LuckyBlock
At LuckyBlock, we are committed to fostering a safe, fair, and enjoyable gaming environment for all our players. We recognise that gambling should be a form of entertainment and not a source of financial or emotional distress. Our approach to responsible gaming is designed to help you stay in control, make informed decisions, and seek support if needed.
Our Responsible Gaming Tools
To support responsible play, LuckyBlock provides a comprehensive set of tools that you can easily access and adjust through your account dashboard:
- Deposit Limits: Set daily, weekly, or monthly caps on how much money you can deposit to manage your spending effectively.
- Wager and Loss Limits: Define maximum stakes and losses to keep your gambling within your budget.
- Session Time Limits: Choose how long each gaming session lasts to prevent excessive play and encourage regular breaks.
- Self-Exclusion: Temporarily restrict your access to your account for a period ranging from 24 hours up to six months or longer if necessary.
- Account Closure: Request permanent account closure if you decide to stop gambling completely.
All these settings are flexible and can be changed or removed at any time, except for self-exclusion and account closure, which are subject to mandatory cooling-off periods to protect your welfare.
Recognising Problem Gambling
Gambling should always be enjoyed responsibly. If you notice any of the following signs, it may indicate a problem with gambling:
- Gambling primarily to win money or to chase losses.
- Borrowing money or selling possessions to finance gambling.
- Spending more time or money on gambling than intended.
- Neglecting work, family, or social responsibilities because of gambling.
- Experiencing conflicts or arguments with loved ones about your gambling habits.
- Using money meant for essential expenses such as rent, bills, or groceries to gamble.
- Constantly thinking about gambling or planning your next bet.
If you recognise these behaviours in yourself or someone you care about, we strongly encourage seeking help immediately to prevent further harm.
Tips for Responsible Gambling
- Set a strict loss limit before you start playing and stick to it.
- View gambling as entertainment, not a way to make money.
- Never gamble with money you cannot afford to lose or with borrowed funds.
- Take regular breaks and avoid extended sessions.
- Balance gambling with other hobbies and social activities.
- Avoid gambling when feeling stressed, upset, or under the influence of alcohol or drugs.
- Only use disposable income for gambling, never essential funds.
Self-Assessment and Support
If you are unsure about your gambling habits, we offer an anonymous self-assessment quiz on our website to help you evaluate your behaviour. For further assistance, our dedicated Responsible Gambling Team is available 24/7 via [email protected] or through Live Chat.
Account Closure and Self-Exclusion Procedures
- Temporary Self-Exclusion: You can exclude yourself from gambling activities for periods ranging from 24 hours up to six months. During this time, access to your account will be blocked.
- Permanent Self-Exclusion and Account Closure: If you wish to permanently close your account, please contact our Customer Support team. Note that once an account is closed for problem gambling reasons, reactivation is subject to a thorough review and may be refused to protect your welfare.
- Withdrawal of Funds: We recommend withdrawing any remaining balance before initiating account closure or self-exclusion.
Protecting Minors
LuckyBlock takes the protection of underage players very seriously. Gambling is strictly prohibited for anyone under 18 years of age in accordance with UK law. To help safeguard minors, we implement the following measures:
- Robust age verification checks during registration.
- Encouraging the use of parental control and filtering software such as Net Nanny and Qustodio.
- Advising players to keep login credentials and banking information secure and out of reach of children.
- Reminding users never to leave devices unattended while logged in and to avoid saving passwords on shared or public devices.
For more information on internet safety for children, please visit Better Internet for Kids.
Support for Gambling-Related Harm
If you or someone you know is experiencing gambling-related harm, there are many reputable organisations offering confidential help and advice in the UK:
- GamCare – Provides free support and counselling for problem gamblers.
- BeGambleAware – Offers information, tools, and support services to promote safer gambling.
- Gamblers Anonymous UK – A fellowship of individuals who share their experience and support recovery.
- Gam-Anon – Support group for families and friends affected by someone else’s gambling.
- BetBlocker – A free tool to help you block access to gambling sites across multiple devices.
Our Responsible Gambling Team is always available to guide you through these resources and provide personalised support. Contact us anytime at [email protected].
Legal Compliance and Commitment
LuckyBlock operates fully in compliance with the UK Gambling Commission’s licensing requirements and the Gambling Act 2005. We are committed to upholding the highest standards of player protection, fairness, and transparency. Our policies are regularly reviewed and updated to reflect the latest regulatory guidance and industry best practices.
Remember, gambling should always be a fun and controlled activity. If you ever feel that your gambling is becoming a problem, do not hesitate to use the tools available or seek professional help.
Contact Us
If you have any questions or concerns regarding responsible gambling at LuckyBlock, please contact our Responsible Gambling Team via email at [email protected] or through our Customer Support channels. We are here to assist you.