Terms and Conditions
Last Updated: 28 June 2025
1. Introduction
1.1 These Terms and Conditions (“Terms”) govern your access to and use of the LuckyBlock website located at lucky-blocks.co.uk (“Website”), and all related services provided by LuckyBlock (“we”, “us”, “our”, or “Operator”).
1.2 By registering an account or using any part of the Website, you confirm that you have read, understood, and agreed to be bound by these Terms, our Privacy Policy, Responsible Gambling Policy, and any other policies referenced herein.
1.3 If you do not accept these Terms in full, you must not use the Website or any of the services offered.
2. Definitions
- Player / User / You: Any individual who registers or uses the Website.
- Account: The personal profile created by a Player to access the Website’s services.
- Games: All forms of gambling products offered, including casino games, live dealer games, and other wagering activities.
- Operator: LuckyBlock, the company licensed to provide gambling services in the UK.
- Bonus: Any promotional offer, including bonus funds, free spins, or other incentives.
3. Eligibility and Legal Compliance
3.1 You must be at least 18 years old or meet the minimum legal gambling age in the United Kingdom, whichever is higher, to use our services.
3.2 It is your responsibility to ensure that online gambling is legal in your jurisdiction and that you comply with all applicable laws.
3.3 Employees of the Operator, its affiliates, licence holders, and their immediate family members are prohibited from registering or participating in any Games on the Website.
4. Account Registration and Security
4.1 You may only open one Account per person, household, IP address, or device.
4.2 During registration, you must provide accurate, complete, and current information, including your full name, date of birth, residential address, email, and payment details.
4.3 You are responsible for maintaining the confidentiality of your login credentials and for all activity on your Account.
4.4 We reserve the right to verify your identity at any time and may request documents such as a valid passport, utility bill, or proof of payment method.
4.5 Accounts created with fraudulent or misleading information will be suspended or closed, and any winnings may be forfeited.
5. Deposits and Withdrawals
5.1 Deposits must be made using payment methods registered in your name. Third-party payments are strictly prohibited.
5.2 Minimum and maximum deposit and withdrawal limits apply as detailed in our Banking section.
5.3 We do not charge fees on deposits or withdrawals; however, your payment provider may apply charges.
5.4 Withdrawals will, where possible, be returned using the same method as the deposit.
5.5 Withdrawal requests may require additional verification. We may delay or refuse payments if suspicious activity is detected or if you fail to comply with verification requests.
6. Account Management
6.1 You are liable for all actions performed through your Account.
6.2 You must keep your personal details up to date.
6.3 You may close your Account at any time by contacting Customer Support.
6.4 We reserve the right to suspend, restrict, or terminate Accounts where we suspect fraud, abuse, or breaches of these Terms.
6.5 Forgotten passwords can be reset via the recovery tools or by contacting Support.
7. Responsible Gambling
7.1 LuckyBlock is committed to promoting responsible gambling. We offer tools including deposit limits, loss limits, session time limits, and self-exclusion options.
7.2 If you believe you have a gambling problem, please use our responsible gambling tools or contact our support team for assistance.
7.3 For further help and advice, please visit the UK Gambling Commission’s website or BeGambleAware.
8. Prohibited Conduct
- 8.1 You must not engage in any fraudulent, collusive, or illegal activities, including but not limited to:
- Money laundering or terrorist financing;
- Using bots, scripts, or automated tools to play or manipulate games;
- Game manipulation or cheating;
- Creating multiple Accounts;
- Using VPNs or proxies to circumvent geographic restrictions.
- 8.2 Sharing your Account or allowing others to play on your behalf is strictly forbidden.
- 8.3 We may suspend or close your Account and withhold winnings if misconduct is suspected.
9. Bonuses and Promotions
9.1 All bonuses and promotional offers are subject to specific terms and wagering requirements available on our Promotions page.
9.2 Bonus abuse, including multiple Account abuse, collusion, or exploitation of technical errors, is prohibited.
9.3 We reserve the right to withhold or cancel bonuses and void associated winnings where abuse or exploitation is detected.
9.4 Bonuses may have expiry dates and be restricted to certain games.
10. Game Fairness and Integrity
10.1 All Games are provided by licensed and certified software suppliers and use Random Number Generators (RNG) to ensure fairness.
10.2 We reserve the right to void bets or winnings arising from technical errors, malfunctions, or breaches of these Terms.
11. Limitation of Liability
11.1 We shall not be liable for any loss or damage arising from your use of the Website, including technical failures, interruptions, or delays.
11.2 You use the Website and play games entirely at your own risk.
11.3 Our maximum liability to you shall not exceed the amount of your last deposit.
11.4 We are not responsible for the content or security of any external websites linked from our Website.
12. Privacy and Data Protection
12.1 We collect and process your personal data in accordance with our Privacy Policy, compliant with the UK Data Protection Act 2018 and GDPR.
12.2 We implement industry-standard security measures to protect your data against unauthorised access or loss.
12.3 For more information, please review our Privacy Policy available on the Website.
13. Intellectual Property
13.1 All content, trademarks, logos, and materials on the Website are owned by LuckyBlock or its licensors.
13.2 You may not copy, reproduce, distribute, or modify any part of the Website without prior written permission.
14. Complaints and Dispute Resolution
14.1 If you have a complaint, please contact our Customer Support team in the first instance.
14.2 We aim to resolve all disputes fairly and promptly.
14.3 If you remain dissatisfied, you may escalate your complaint to an independent Alternative Dispute Resolution (ADR) scheme or the UK Gambling Commission.
14.4 All complaints must be submitted in writing.
15. Changes to These Terms
15.1 We reserve the right to amend these Terms at any time.
15.2 Significant changes will be communicated via email or a notice on the Website.
15.3 Continued use of the Website following changes constitutes acceptance of the updated Terms.
15.4 You are responsible for reviewing these Terms regularly.
16. Contact Information
For support or enquiries, please contact us via:
- Email: [email protected]
- Live Chat: Available on the Website
By registering and using LuckyBlock, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
For information on responsible gambling and help with gambling problems, please visit the UK Gambling Commission or BeGambleAware.